Do I have to place an order to receive a class photo?
No, every student receives a copy of the class photo regardless of any purchase (When applicable, see the photo form for mention of included class photos).
My child came home with their portraits, but we did not receive a class photo.
Enough class photos are given to the teachers to pass out to every student. Since every student gets a class photo regardless of portrait order, we do not put the class photos into the portrait envelopes. If you are missing the class photo, its possible the teacher decided not to pass out the class photos on the same day as the individual portrait orders. Please allow the teachers a few days to pass them out.
My child was absent on picture day, how do we arrange a make up photo?
If your child was absent on their picture day, they could be photographed on any of the other days we are at your school (see your school's calendar to see if we are there multiple days). Their teacher can send them to the photographer to be photographed at some point during the school day. If this isn't an option, use the 'School Make-up Signup' page to schedule a make-up appointment at our studio.
I didn't submit my order before picture day, is it too late to order, and was my child photographed if they didn't have a form?
At all elementary, middle, and high schools, all children present on picture are photographed, even if they don't have an order form. So it's not too late to order. We just ask that you reach out to us via email first before submitting an online order, since we have to manually update the portrait we took of your child on picture day to include their package information. Our online system isn't capable of automatically informing us of a late order. Orders submitted using the regular paper form (cash or check payments) can be dropped off at the school's main office, or directly to our studio. Depending on when a late order is placed, we can not guarantee your order will be delivered on the same day as the rest of the school. Please place late orders as soon as possible. At most preschools, typically only children with forms are photographed due to scheduling limitations, please be sure to hand in your forms if your child attends preschool to ensure a portrait is taken.
When will I receive my portrait order?
School portraits will be delivered back to the school within 5 weeks of the last picture day. Our small team here at Reflections works very hard to deliver the portraits as soon as possible.
I would like a retake, how does that work?
We spend as much time with each child on picture day as possible to get a good expression, but sometimes it just doesn't work out and a retake is required to get a portrait you are happy with. Retakes are scheduled at our Scotch Plains studio. This lets you see the portraits we take of your child and guarantees you will be happy after your retake. Use the 'School Retake Signup' page to schedule an appointment. The pin number will be on the information sheet included with your portraits, or on the email you received with your digital images.
I would like a refund on my order.
Please contact us within 14 days of delivery if you would like a refund. Your entire order must be returned to us. Refunds are not available on digital items.
I have a special request for picture day regarding my child's portrait, how do I let the photographer know?
If you have a special request, such as asking us to take the portrait with or without your child's glasses on, or to remove a sweatshirt for the photo, its best to write that directly on the outside of your order form. Notes made on online orders at the checkout page might not be seen before your child is photographed, but any notes written on the form will be seen by the photographer. We try our best to accommodate any special request we can, but not all request can be honored.
My child prefers to not smile with their teeth, is that ok?
We will always try to capture a smile with teeth by default, so if you prefer a closed mouth smile, just let the photographer know. We want everyone to be comfortable during their school portrait and want to capture a portrait the student, and their parents, will be happy with.
I ordered a digital copy, when and how will I receive my image?
Digital copies are sent to the email address your provided, either on the photo form or online. Please make sure to write your email clearly. The emails are sent out before the print orders are delivered to the school, usually between 2-4 weeks after picture day. Sometimes these emails send up marked as spam, so if you didn't receive your digital copy, please check your spam folder. If the email isn't in spam, contact us at ReflectionsStudio.NJ@gmail.com. Digital files are delivered at 2400x3000 pixels in sRGB color space.
What is the best way to reach you if I have more questions?
The best way to reach us is usually by email at ReflectionsStudio.NJ@gmail.com. Since we are a small family run business, we don't always have the ability to answer phone calls during regular business hours (since we are usually on location). We will respond to any and all voicemails, but we check email throughout the day even when we are working on location.
Here is a sample of our school portrait background. Note that variations in our printing/editing process and your at home screen settings might cause the background's color to appear different than in the final prints. In general, the background is deep to mid blue with shades of light grey.